Consumer Friend aims to make consumer rights easy to understand for everyone!

Your rights,
made easy

Consumer friend

Your rights - made easy

Your rights - made easy

Consumer rights explained

Our purpose is to make consumer rights FREE and easy to understand for everyone in the UK.

We support consumers and business alike to ensure consumer information and education is simple and accessible to all. We believe understanding consumer vulnerability is key to inclusive services and ensuring all consumers get better consumer outcomes.

In partnership with

What we offer

Free consumer advice

FREE Consumer Information

Consumer Friend delivers what is currently missing from the UK market; simple, proactive, relevant, modern, informative consumer education that will support consumers and businesses alike.

Vulnerability training

Consumer Vulnerability Training

As a business, it's important to be able to identify when someone might be vulnerable so you can help them in the best way possible. If you're not sure how to do this, don't worry! we're here to help.

Energy efficiency advice

Energy Efficiency Information

By carrying out work in your home with varying degrees of complexity from loft insulation to solar panels with battery storage, you can help reduce carbon dioxide emissions, reduce your energy bills and make your home more efficient.

Our latest insights

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Whether you need FREE advice or help training your staff, we are here to help.

Testmonials

  • "We’ve used Consumer Friend a couple of times now. They have always been really willing to listen to the problems we’ve encountered and will work through a number of options on how best to proceed. I really like that they always quote the relevant legal points for us to use with the companies as this has generally led to a swift conclusion! A really friendly and efficient team providing expert advice, I would highly recommend them to anyone!"

    Glen