Privacy Policy
Personal Information Collected Via Online Forms
This privacy policy sets out how Consumer Friend uses and protects any information that you give the Team when you use the Consumer Friend website.
The Consumer Friend Team is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The Consumer Friend team may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What We Collect
We may collect the following information:
name
location information such as town and county
email address
business / organisation information
What We Do With The Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
For contact to fulfil the various Consumer Friends supporting roles.
To process your personal data, we will explain to you what we are asking you to agree to and why. If we have consent to use your personal data, you have the right to remove it at any time. If you want to remove your consent, please contact us at the following email address info@consumerfriend.org.uk and we will deal with your request.
Where we ask you for personal information through an online form, this information will only be used for the purpose indicated and it will be held in a secure manner.
It will not be used for any other purpose without your permission and will be kept in line with our data retention policy. If you withdraw your consent your personal details will be removed from the system but your name will be on file depending on the project up to a maximum of the current year plus six, where it will then be anonymised. If you do not withdraw your consent your details will remain on file for the juration of the project. If you are concerned about providing your personal information online please email us at info@consumerfriend.org.uk and we will arrange alternative means for you to provide this information.
Your information will not be shared with any external bodies. Your information will not be subject to any automated decision making. Your personal data will not be processed outside of the UK and EU.
Email is not a secure method of communication because the text may be intercepted by third parties. Please do not include any sensitive or private information in your email correspondence with us.
Use Of IP Addresses
Every computer has its own individual IP address, identifying it in the same way as a telephone number identifies your phone line.
We collect IP addresses only for the purposes of system administration and to audit the use of our site. We do not link IP addresses to anything personally identifiable. This means that while your use of the website will be logged you will remain anonymous to us.
Use Of Cookies
A cookie refers to a text file which is stored on a user's hard drive and is used to identify that user when they revisit a website. A common use of cookies is to store information entered into a form so it does not need to be re-entered on subsequent visits.
External Links
This site contains links to other sites. Consumer Friend is not responsible for the privacy practices or the content of these sites. See the 'Linking from our site' section below for further information.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.
Contacting Us
If you have any comments or questions about the accuracy of information on this site please contact info@consumerfriend.org.uk
About This Site
All material on the Consumer Friend website is the copyright of Consumer Friend Ltd unless otherwise stated. It may be used only with the written permission of the team.
Email info@consumerfriend.org.uk if you have any questions about copyright material on our website.
The Consumer friend Team does not object to the use of material which is included on the website for personal or educational use, or private research. However, please note that the Consumer Friend logo is trademarked and therefore cannot be used without permission from the team. Use for commercial purposes is not authorised unless a licence is first obtained from the Consumer Friend Team. Material includes but is not limited to text, photographs, icons and art work.
Copyright For Contribution
Where you submit any contribution to the Consumer Friend Team (including but not limited to photographs or text) you agree to grant the Consumer Friend Team a royalty-free, non-exclusive licence to use, reproduce, modify, adapt, publish, translate, create derivative work from, distribute, perform, play and exercise all copyright with respect to your contribution worldwide.
The Consumer Friend Team is also granted the right to incorporate your contribution in any other works in any media known or later developed. If you do not want to grant the Consumer Friend Team, please do not submit your contribution.
By submitting your contribution to the Consumer friend Team, you guarantee that your contribution is:
your own original work and that you have the right to make it available to the Consumer Friend Team for all purposes specified above.
not defamatory and does not infringe any law.
You will indemnify the Consumer friend Team against all legal fees, damages and other expenses that may be incurred by the Consumer friend Team as a result of your breach of the above guarantee.
Our policy is to respect and protect the privacy of anyone who visits the Consumer friend website.
Terms And Conditions
In accessing the Consumer friend website you agree not to:
get or attempt to get unauthorised access, in any way, to the website or computer systems of our or any of our partners' networks
access, change or spread internal data which you have accessed through our network
upload or distribute, in any way, material or files containing viruses, 'trojan horses', 'worms' or other harmful software
upload files that contain data, information or software not licensed to or owned by you, or collect information about others without their agreement (such as names and addresses)
publish, post or otherwise spread false, infringing, offensive, indecent, obscene or other unlawful or objectionable material
use a false or unauthorised name, identity or email address, impersonate another person or try to mislead others as to the identity or origin of any documents or messages
sell or make any commercial use of the content of the website
interfere with the website or do anything which may affect its operation
make false claims as to the origin or ownership of material contained in files made available through the website
use the website or material taken from the website to harass, threaten, stalk, abuse, or otherwise violate the rights of others, including rights of privacy.
The Consumer Friend Team has the right to prevent you from accessing the website where we consider that you are not following the above conditions.
Disclaimer
The Consumer Friend Team uses reasonable efforts to include and update information on this website but it is unable to confirm its accuracy or completeness. You should not assume that this website is error-free. The Consumer Friend Team will not be responsible for errors or omissions in this website or other documents which are referenced by, or linked to, this website.
The Consumer Friend Team will not be held liable for any special, incidental, indirect or consequential damages of any kind including those resulting from loss of use, data or profits, whether or not advised of the possibility of damage and on any theory of liability arising out or in connection with the use of or performance of this website or other documents which are referenced by or linked to this website.
The Consumer friend Team attempts to ensure the accuracy of material and to test it on various platforms. But the Consumer friend Team does not guarantee that any of its contents is virus-free. You must take your own precautions as we accept no responsibility for any infection by virus or other contamination or by anything which has destructive properties.
Linking To Our Site
You are welcome to link to the Consumer Friend website. We would appreciate being informed of any link to our site. Please contact info@consumerfriend.org.uk
The Consumer Friend Team receives many such requests, and retains the right to withdraw this permission without explanation or notice if in our judgement use of such links is excessive or inappropriate.
Links made to the Consumer Friend website should not infer any endorsement or partnership by the Consumer friend Team of that site and its services or products, where such an agreement is not applicable.
Reciprocal links cannot be guaranteed due to the number of requests we receive to link to external websites.
Linking From Our Site
The Consumer Friend website contains links to websites operated by other parties. Although we look at all sites carefully to assess their reliability and content, we are not responsible for the reliability or content of the websites and do not necessarily endorse the views expressed within the websites or any association with their operators.
We are not responsible for updating the websites. We cannot guarantee that the links will work all the time, and we do not have any control over the availability of the linked pages.
The Consumer Friend Team usually includes links to other websites that conform to one or more of the following criteria:
being directly related to the work we do
belonging to partner organisations
government websites
specific page or pages of information or a document that offers more detail relating to content on our website.
news articles about scams
In relation to requests for links, the editor's decision will be final.