Become a Consumer Friend 

Local Authority today!

Empowering Your Community with Consumer Information and Education 

This website hosts a whole range of information to help consumers and business to solve consumer problems, from easy to read guidance, podcasts, blog posts and videos.  We have it all. 

Why now?

A survey by Citizens Advice found that around one in four consumers (25%) were unsure about their rights regarding faulty goods and services. Many consumers also lacked confidence in what actions to take if they encountered a problem, with 38% not knowing their rights regarding refunds and repairs​ (GOV.UK)​​ (Retail Economics)​. 

This is where Consumer Friend is here to help.

 

Who Is behind Consumer Friend? 

Our team consists of experts in consumer rights, legal experts and educators. We are passionate about making consumer rights information accessible and actionable for everyone. 

Consumer Friend is made up of Adam and Louise and a pool of other trading standards experts. We are consumer champions, and our mission is to make consumer rights easy to understand for everyone in the UK. Consumer Friend delivers what is currently missing from the UK market; simple, proactive, relevant, modern, informative consumer education that will support consumers and businesses alike.

We are qualified consumer experts and as well as Consumer Friend we currently work in Trading Standards.   

Louise is recognised as a national expert in consumer regulation, scams, fraud, and consumer vulnerability. Louise sits on a number of boards covering property, green energy, consumer vulnerability, regulatory services and fraud. In their day jobs we work with senior officials within government and provides guidance and information on these topics.  Usually being asked to represent the consumer at ministerial levels, providing a solution focused approach to support consumer.  

What is the ask? 

  • Follow us on social media and Like Subscribe and Share 

  • Get added to our mailing list and we will share all consumer campaign information with you for FREE.  We just ask you promote any messages to consumers that you think will benefit them.  Have a look at our campaign page for current and historical campaign material.  This is ALL free to download.  If you could link to us on socials this would be appreciated but not mandatory as we just want to get information to as many consumers as possible.

  • Direct consumers to us for free consumer rights information at www.consumerfriend.org.uk and the podcast (available on all good podcast platforms - just search ‘Consumer Friend’). 

  • If you want to go a bit further join us as a partner.  Simply fill out the form below with your organisation name and content and we will send you our logo which you can use as you wish but it will direct link to the website for ease.  

  • We can organise workshops and training sessions for both consumers and businesses. These sessions cover essential topics such as consumer vulnerability, consumer rights, dispute resolution and providing inclusive services. Consider using us if you would like a session on any of the above.  This may come at a cost, but everything else is completely FREE. 

We are really looking forward to working with you.  We are also not afraid of the truth. In fact, we crave it. Please tell us what you really think of our website and any of our materials, all feedback is very much welcomed.