Template letter for goods

Below is a template letter that can be sent to a business you have bought unsatisfactory goods from. All information inside the square brackets can be replaced to suit your circumstances and information.

[Your address]

[Date]

[Business/person's name]

[Address]

[Subject]

[Order/reference number]

Dear [name],

On [date] I bought [item] from you at a cost of £[price].

The fault(s) is (are) listed below:

1.

2.

3

The law states that you must supply me with goods that are of satisfactory quality / fit for a particular purpose / as described [choose the one that applies]. As the [item] is not of satisfactory quality / not fit for a particular purpose / not as described [choose the one that applies] for the reasons given above, I would like you to refund /repair / replace [choose the one that applies] it at no cost to me.

I have enclosed copies of [give details of documents, evidence, photos].

Please contact me within 14 days.

Kind regards,

[Your name]