Template letter for second hand cars

Below is a template letter that can be sent to a business you have bought an unsatisfactory second hand car from. All information inside the square brackets can be replaced to suit your circumstances and information.

[Your address]

[Date]

[Business/person's name]

[Address]

[Subject]

[Order/reference number]

Dear [name],

Make, model and registration number of car

Order number

On (date) I bought (car details) from you at a cost of £      , which I paid in cash (include details of part exchange car if applicable).

The fault(s) is (are) listed below:

1.

2.

3

The law states that you must supply me with a second hand car that is of satisfactory quality / fit for a particular purpose / as described [choose the one that applies]. Taking account the age, price, description and mileage when sold.  As the [item] is not of satisfactory quality / not fit for a particular purpose / not as described [choose the one that applies] for the reasons given above, I would like you to refund /repair / replace [choose the one that applies] it at no cost to me.

I have enclosed copies of [give details of documents, evidence, photos]. This could include a second opinion to support the claim that the car has a fault that is NOT fair wear and tear.

Please contact me within 14 days.

Kind regards,