Consumer vulnerability awareness - General
Learn about the different aspects of consumer vulnerability. An interactive training course for businesses or organisations who support consumers. It will provide practical awareness and tips on how to identify and support your consumers who are experiencing consumer vulnerability and how to provide inclusive services.
Aim
For businesses to be aware of consumer vulnerability. Early identification often leads to more effective interventions and allows consumers to receive appropriate help and support to get a good outcome.
Why?
All businesses and organisations have a responsibility to ensure all consumers get the best outcomes in the decisions they are making.
Who is it for?
This course is designed for anyone looking to gain knowledge in this area.
This course is for you!
What’s covered
✔ What is consumer vulnerability
✔ What are the possible causes of consumer vulnerability
✔ To help you understand how you might identify and work with consumers that may be vulnerable
✔ Practical tips of how to support consumers
✔ The opportunity to reflect on current processes
Learning objectives
✔ To help you identify and assist consumer vulnerability
✔ To help you ensure that consumers receive the information necessary to make informed decisions and are not exploited
✔ To help ensure the consumer gets the best outcomes for themselves
✔ To help develop strategies to ensure consumer vulnerability, inclusion and diversity are always considered
✔ Provide the opportunities for considering how you can change things within your own organisation
Training options available
✔ Virtual classromm
✔ eLearning
✔ Face to face