Consumer vulnerability for New Homes Sector
This course is accredited by New Homes Quality Board (NHQB). Learn about the different aspects of consumer vulnerability. An interactive training course for new homes providers.
The training focuses on consumer vulnerability with an emphasis on the new homes sector and the relevant parts of the New Homes Quality Board Code. It will aim to provide practical awareness and tips on how to assist all consumers, creating an inclusive service that supports all types of consumer vulnerability
Aim
For new home providers to be aware of consumer vulnerability. Early identification often leads to more effective interventions and allows consumers to receive appropriate help and support
Why?
Following the launch of the New Homes Quality Board Code of Conduct in January 2022, new homes providers who are signed up to the code must make provisions for their customers who are experiencing consumer vulnerability
At a glance
✔ Consumer vulnerability - General
✔ Acheiving better outcomes
✔ Consumer vulnerability - Social housing
✔ Consumer vulnerability - New homes
✔ Media literacy
Contact us
Who is it for?
Any new homes provider, especially those who are signed up to the New Homes Quality Boards Code of Conduct.
To help instill a culture of inclusion within your organisation, all employees should be considered for this course with a particular focus on customer facing roles
What’s covered
✔ Consumer vulnerability
✔ What are the possible causes of consumer vulnerability
✔ To help you understand how you might identify and work with consumers that may be vulnerable
✔ Practical tips on how to support consumers
✔ The opportunity to reflect on current procceses
✔ Which principles in the new code consumer vulnerability applies to
Learning objectives
✔ To help you identify and assist consumer vulnerability
✔ To help you ensure that consumers receive the information necessary to make informed decisions and are not exploited
✔ To help ensure the consumer gets the best outcomes for themselves
✔ To help develop strategies to ensure consumer vulnerability, inclusion and diversity are always considered
✔ Provide the opportunities for considering how you can change things within your own organisation
Training options available
✔ Virtual classromm
✔ eLearning
✔ Face to face