Consumer vulnerability for Social Housing providers
UK government policy plays a significant role in how social housing providers address consumer vulnerability. Policies like the Social Housing White Paper (2020) and the Homelessness Reduction Act (2017) highlight the government’s emphasis on protecting vulnerable tenants and ensuring that housing providers deliver high-quality, safe, and supportive services.
This course delivers relevant consumer vulnerability training designed with social housing providers in mind by concentrating on common social housing complaints.
Aim
To ipmrove therservice social housing providers give to their residents, ensuring that they get the best outcome and are treated with fairness.
Why?
The Housing Ombudsman has used its latest Spotlight report on attitudes, respect and rights to make several recommendations for landlords and policy makers, in relation to consumer vulnerability, understanding it and supporting consumers.
Who is it for?
Any social housing provider,
To help instill a culture of inclusion within your organisation, all employees should be considered for this course with a particular focus on customer facing roles
What’s covered
✔ Consumer vulnerability
✔ What are the possible causes of cionsumer vulnerability
✔ To help you understand how you might identify and work with consumers that may be vulnerable
✔ Practical tips on how to support consumers
✔ The opportunity to reflect on current procceses
✔ Which regulations in the UK consunmer vulnerability applies to
Learning objectives
✔ To help you identify and assist consumer vulnerability
✔ To help you ensure that consumers receive the information necessary to make informed decisions and are not exploited
✔ To help ensure the consumer gets the best outcomes for themselves
✔ To help develop strategies to ensure consumer vulnerability, inclusion and diversity are always considered
✔ Provide the opportunities for considering how you can change things within your own organisation
Training options available
✔ Virtual classromm
✔ eLearning
✔ Face to face