Consumer vulnerability for Social Housing providers
UK government policy plays a significant role in how social housing providers address consumer vulnerability. Policies and Consumer Standards highlight the government’s emphasis on protecting vulnerable tenants and ensuring that housing providers deliver high-quality, safe, and supportive services.
This course delivers relevant consumer vulnerability training designed with social housing providers in mind by concentrating on common social housing complaints.
Aim
To improve the service social housing providers give to their residents, ensuring that they get the best outcome and are treated with fairness.
Why?
Landlords must treat tenants with fairness and respect so that tenants can access services, raise complaints, influence decision making and hold their landlord to account.
Consumer Standards are particularly relevant to addressing consumer vulnerability. Landlords need to support consumer vulnerability and understand the diverse needs of tenants.
Who is it for?
Any social housing provider,
To help instill a culture of inclusion within your organisation, all employees should be considered for this course with a particular focus on customer facing roles
What’s covered
✔ Consumer vulnerability
✔ What are the possible causes of cionsumer vulnerability
✔ To help you understand how you might identify and work with consumers that may be vulnerable
✔ Practical tips on how to support consumers
✔ The opportunity to reflect on current procceses
✔ Which regulations in the UK consunmer vulnerability applies to
Learning objectives
✔ To help you identify and assist consumer vulnerability
✔ To help you ensure that consumers receive the information necessary to make informed decisions and are not exploited
✔ To help ensure the consumer gets the best outcomes for themselves
✔ To help develop strategies to ensure consumer vulnerability, inclusion and diversity are always considered
✔ Provide the opportunities for considering how you can change things within your own organisation
Training options available
✔ Virtual classromm
✔ eLearning
✔ Face to face